White-label it. Multi-tenant it. Mark it up. Helix gives your MSP a private AI platform you own — deployed in your clients' infrastructure, governed from your control plane, branded as yours.
Every AI vendor wants a direct relationship with your clients — cutting you out, crushing your margin, and leaving you holding the support bag. Helix flips that model.
"Every client wants AI but we can't let their data mix with anyone else's."
Helix is fully multi-tenant — each client gets their own isolated deployment on their own infrastructure. Zero data bleed between tenants. You manage it all from one control plane.
"We're burning 40% of helpdesk hours on Tier 1 tickets a machine could close."
Helix's NOC AI handles password resets, connectivity triage, and common fixes autonomously. Your engineers get escalated only when it matters — protected by your SLA, not buried under it.
"AI tools eat our margin — we pay per seat and can't mark up the difference."
One Helix deployment. Unlimited users. You set the price. No vendor eating into your ARR, no per-seat fees flowing around you. The AI margin is yours to keep.
"Clients ask for a branded AI assistant and we have nothing to offer them."
Helix ships as a white-label product. Your logo. Your colour scheme. Your domain. Clients see your brand — not Privian's — from day one. You own the relationship.
"We manage 50 clients — there's no way to govern AI policy across all of them."
Helix's MSP control plane lets you push policy templates across all client tenants at once. Update once, enforce everywhere — with per-client overrides when needed.
"Every client has a compliance requirement we can't meet with SaaS AI."
Healthcare client needs HIPAA. Legal firm needs data residency. School district needs FERPA. Helix deploys on-premise at each client site — their data, their hardware, your governance.
Not a reseller arrangement. Not a revenue share that disappears next quarter. A platform you deploy, own, and profit from — permanently.
Deploy Helix under your brand. Clients see your logo, your domain, your UI colours. You control the narrative, the positioning, and the pricing. Helix is invisible — your brand is everything.
One control plane. Dozens of isolated client tenants. Onboard a new client in minutes — their Helix deployment spins up on their hardware with your standard policy template pre-applied.
Helix handles the Tier 1 volume so your engineers handle the Tier 3 value. Ticket triage, auto-resolution, RMM integration, and escalation routing — all governed, all audited, all on-premise at each client site.
Turn AI from a cost centre into a revenue line. Add a Helix AI tier to every client contract. Upsell advanced personas, compliance add-ons, and fine-tuning services. The platform pays for itself on client one.
You govern from the top. Each client lives in their own sealed Universe — their policies, their data, their hardware. Push templates down once. They never touch each other.
Each client Universe is cryptographically isolated. No policy, data, or model output ever crosses tenant boundaries — by architecture, not configuration.
Publish a policy template from your MSP control plane and it cascades instantly into every client Universe — with per-client overrides when compliance requires it.
Every client Universe runs white-labelled as your product on their on-premise infrastructure. You own the relationship — Privian stays completely invisible.
From the NOC engineer triaging tickets at 2am to the account manager presenting QBRs — every role has a Helix persona scoped to exactly what they need.
You set the policies. Helix enforces them across every client tenant — automatically. Client data stays on their hardware. Your control plane sees health, usage, and alerts — never the actual data.
Real queries from real MSP workflows — handled privately, on-premise, with full audit trails.
Select a flow to see exactly how Helix handles it — privately, on your client's infrastructure.
Auth, RBAC, feature gates, observability, a developer portal, and per-tenant usage metering — all built in, all yours, no per-seat vendor tax.
Each client tenant integrates with their own IdP. Your MSP control plane has its own. No credential bleed between tenants — ever.
Two-tier RBAC: your MSP team roles, and each client's own role hierarchy. Permissions enforced at every layer through the OPA engine — no cross-tenant leakage possible.
Gate features per client — upsell compliance modules, restrict capabilities by contract tier, or roll out new models to one client before the rest. Config-driven, no redeploy.
Per-client dashboards in your MSP pane. Aggregate fleet health at a glance. Client data stays on their infrastructure — you see health signals, not the underlying content.
Your engineering team gets a Backstage portal pre-wired to Helix. Service catalog, API docs, and client onboarding software templates — so every new client is a 15-minute deployment, not a week.
Know exactly what each client is consuming — queries, GPU time, personas active, storage used. Export to your PSA for automated billing. No more flat-rate guessing.
Stop reselling someone else's AI. Build your own — white-labelled, private, and profitable from day one.